So, you probably googled “bankruptcy” or “consumer proposal” and you are wondering why the title of this blog is Cupcakes. I could also have titled it Customer Service.

Let me share with you a recent experience I had.

I called a bakery to order a mix of pastries for an event. The first problem I had was that they had machinery running in the background and I literally had to yell into the phone to be heard. The second was the order takers attitude when I placed the order. I wanted her to mix up a dozen pastries for me. I didn’t think my request was out of the ordinary since you can go to the local donut shop and order a dozen mixed donuts. Apparently it was though, because she didn’t understand my request despite my clarification that she could just box a dozen of whatever pastries they had. She was getting rude and I was getting annoyed and I was tempted just to end the call and call another company. Instead I settled on a dozen cupcakes.

That made me think about the Hoyes, Michalos approach to customer service when you call. First, you reach a live person who will take some general information (and no, we don’t have machinery running in the background). You are then forwarded to a Trustee or other professional who will take a few minutes to review your situation and help you to book an in person meeting. When the caller ends the call, they have the information they need, they know what to bring to the meeting and the address of where they are going. The caller now is feeling much better knowing that they have options to deal with their debt problems.

If you need someone to talk to about your financial situation, email me or call me at 310-PLAN.